Pharmacy People — Pharmacy Recruitment Specialists
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Standard Client Terms & Conditions

Terms of Business

Professional, transparent, and fair recruitment agreements governing the introduction and supply of permanent pharmacy personnel, branch managers, technicians, and locum practitioners across the UK and Ireland.

Effective Date: 1 November 2026•Governing Law: Northern Ireland, England & Wales, and Republic of Ireland•20+ Years Ethical Pharmacy Recruitment
Clause 01

1. Definitions & Scope

These Terms of Business constitute the standard commercial agreement between Pharmacy People Ltd (“the Agency”) and the employer, group, or pharmacy contractor (“the Client”) requesting recruitment services for permanent, fixed-term, or locum placements.

“Candidate” means any person introduced by the Agency to the Client for engagement, including Pharmacists, Pharmacy Branch Managers, Accuracy Checking Technicians (ACT), Pharmacy Technicians, and Dispensers.

“Introduction” means the passing of a Curriculum Vitae (CV), candidate profile, or verbal details of a candidate to the Client by the Agency, or an interview conducted in person, by telephone, or virtually.

“Engagement” means the employment, hire, or direct or indirect engagement of a Candidate on a permanent, temporary, or locum basis by the Client or an associated group entity.

“Remuneration” includes base annual salary, guaranteed bonuses, and agreed contractual cash allowances.

Clause 02

2. Contract Acceptance & Commencement

These Terms are deemed to be accepted by the Client upon any of the following occurrences:

  • Requesting Candidate CVs or profiles following receipt of these Terms.
  • Interviewing or speaking with a Candidate introduced by Pharmacy People.
  • Extending an offer of employment, locum cover, or engagement to an introduced Candidate.
  • Forwarding an introduced Candidate's details to any subsidiary, sister company, or third party.

No variation of these Terms shall be valid unless confirmed in writing by a director of Pharmacy People Ltd.

Clause 03

3. Permanent Placement Fees & Structure

Our recruitment model operates on a success-only basis. No fee is payable unless a Candidate introduced by Pharmacy People is successfully engaged by the Client.

Standard Fee Schedule

Permanent placement fees are calculated as a pre-agreed percentage of the Candidate's total first-year gross annual Remuneration. Bespoke tiered arrangements or volume framework rates are confirmed in writing prior to commencing the search.

Community PharmacistsPharmacy Branch ManagersPharmacy Technicians & ACTsSuperintendent / Group Executives
Clause 04

4. 12-Week Sliding Scale Rebate & Replacement Guarantee

We take pride in making long-term, sustainable matches. In the rare event that an engaged permanent Candidate leaves or their employment is lawfully terminated within the first 12 weeks, Pharmacy People provides a replacement search or sliding-scale credit rebate:

Termination TimelineAgency Credit / Rebate GuaranteeReplacement Search
Weeks 1 to 4100% Credit RebatePriority Complimentary Re-search
Weeks 5 to 850% Credit RebatePriority Complimentary Re-search
Weeks 9 to 1225% Credit RebateDiscounted Replacement Re-search

Warranty Conditions: The rebate guarantee applies provided that:

  • The Agency's invoice was paid strictly within the agreed payment terms (14 days from start date).
  • Written notification of termination is delivered to the Agency within 7 days of the Candidate's departure.
  • Termination is not caused by employer redundancy, branch closure, or substantial change in contractual role terms.
Clause 05

5. Candidate Introductions & 12-Month Ownership Period

Introductions of Candidates are strictly confidential. If the Client interviews, receives details of, or engages an introduced Candidate within 12 months of the initial Introduction date, the standard Introduction Fee becomes immediately payable.

If the Client refers an introduced Candidate to a third party (including a supplier, joint venture partner, or neighbouring pharmacy contractor) and that third party engages the Candidate within 12 months, the Client shall remain liable to pay the full Introduction Fee.

Clause 06

6. Locum & Temporary Assignments

For locum and relief shifts, Pharmacy People coordinates verified pharmacists and technicians. Charge rates are agreed prior to each assignment and encompass the locum's remuneration and agency coordination fee.

Shift Cancellations

Confirmed locum shifts cancelled by the Client with less than 48 hours notice remain payable at 50% of the agreed daily charge rate.

Temp-to-Perm Transfer

If a locum is engaged on a permanent basis within 12 months of assignment, our standard permanent placement fee applies, discounted for completed weeks.

Clause 07

7. Professional Vetting & Regulatory Checks

Pharmacy People executes thorough pre-screening procedures before introducing Candidates:

  • Statutory Register Check: Active verification of registration on the General Pharmaceutical Council (GPhC), Pharmaceutical Society of Northern Ireland (PSNI), or Pharmaceutical Society of Ireland (PSI) registers.
  • Right to Work Verification: Validation of passport, visa, or UK/Irish settlement status in line with Home Office and immigration directives.
  • Clinical Qualifications: Independent Prescriber (IP) annotations, checking technician certifications, and dispensing software proficiencies.

While the Agency performs rigorous checks, the ultimate responsibility for verifying fitness to practise and ongoing clinical supervision remains with the Client's Superintendent Pharmacist.

Clause 08

8. Invoicing & Payment Terms

Invoices for permanent introductions are issued on the Candidate's verified commencement date and are strictly payable within 14 calendar days of invoice date.

Locum shifts are invoiced weekly and payable within 14 calendar days. Interest on overdue accounts is charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate.

9. Jurisdiction & Governing Law

These Terms of Business and any non-contractual obligations arising out of them shall be governed by and construed in accordance with the laws of Northern Ireland, England & Wales, or the Republic of Ireland depending on the jurisdiction in which the hiring pharmacy operates.

Pharmacy People Commercial Enquiries:

Email: hello@pharmacypeople.uk

Telephone: 028 9000 0000

Bespoke service level agreements (SLAs) for independent multiples and pharmacy groups are available upon request.